Asked Questions

How much is shipping?

Shipping is free for all items.

Do you ship to my country? 

we ship all over the world.

How long will it take for my order to arrive?

delivery depends on your location. For customers within the us or canada, standard delivery will take between 12-25 days.

Average international delivery time is about 3-4 weeks, however we ask that you allow up to 6 weeks to account for any possible delays (weather, customs, etc). Our international shipments do not offer tracking information. If you are an international customer and you have not received your order within 6 weeks from date of shipment, please contact us so that we can provide further assistance!

 

Will my credit card transaction be secure?

Yes! We use industry-standard SSL (secure sockets layer) encryption for all credit card information. Feel free to click on the security icons during the checkout process to verify your information is safe.

 

what if I need to make a change to my order after I submit it?

If you need to change any details on your order (sizes, address information, etc.) please let us know immediately.

We will do our best to make any requested changes prior to shipment. Please be advised that we cannot guarantee that changes can be made once an order has been submitted. This applies to requests to cancel an order as well.

Please also be advised that we are not responsible for any package that is lost or mis-delivered if incorrect address information is provided on the order form.

 

I need to change something on my order. How can i do that?

Your order can be altered at any time prior to the shipment.  Once the order is shipped, it is out of our control.  If it is before shipment please email us at my.shopfriendly@gmail.com or if you would like to add something to the order you will have to place a new order.

 

How do i enter my promo code?

You will be given the opportunity to enter a PROMO code during check-out, and after you've entered your billing and shipping information. 

 

I received my order number but still ahve not received mt tracking number. When do i get my tracking number?

Orders can take 2-4 business days to be processed and shipped due to increased demand, once your order has been shipped you will be notified via email.

Do you accept returns?

Yes. If you are not absolutely satisfied with your order, you may return any unused or defective merchandise within 14 days.  The item must be unworn.  Sale items are final. Orders need to be returned to:

  Shop Friendly                                                                                                            3721 Allendale Avenue Unit 1 Oakland CA, 94619                                                                                   

Can i return items that were purchased on sale?

All sale items are final. No refund will be dispensed on sale items.